Consumers and the new reality: preparing for changing customer needs, behaviors and expectations

Arthur D. Little experts prepared a report on the impact of the coronavirus pandemic on telecommunications companies, the risks and opportunities of the current environment, as well as the main ways for telecom companies to get out of the crisis in order to achieve success in the new reality.

By applying best practices during each phase of their response, manufacturers will be better positioned to survive the crisis and meet the surge in demand when the pandemic subsides.

The article in the framework of the national project «Digital Economy» analyzes the development trends and features of the use of artificial intelligence (AI) in Russia. The advantages of this sphere of economic activity in comparison with the use of other «breakthrough» technologies are considered. Attention is focused on the features of the third wave of business process transformation associated with adaptive business processes, which allow, using AI, to radically transform a business by processing big data in real time instead of performing a predetermined sequence of steps.

In this publication, the non-governmental organization Roskomsvoboda assesses the degree to which popular web services of Runet (the Russian-language segment of the Internet) observe digital rights of their users.